How to Grant Student Extensions

Frequently Asked Questions

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Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

• Option 1: Call 800-258-2374
• Option 2: Submit a Support Ticket
• Option 3: Visit the Connect Math Hosted by ALEKS Support Site for more assistance.

Hours of Operation:

Sunday: 4 PM - 1 AM EST

Monday-Thursday: 7 AM - 1AM EST

Friday: 7 AM - 9 PM EST

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
  1. Course name and/or instructor name.
  2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
  3. Print Screen file.
  4. Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.