My Account Details
SIMnet– Getting Started: Pair Your Course
Additional Resources
Instructor Resources
SIMnet Quick Start Guide , Link will open in a new window
Using the SIMnet Dashboard , Link will open in a new window
Editing SIMnet Start and Due Dates , Link will open in a new window
Personal Assignment Extensions , Link will open in a new window
ADA Multiplier , Link will open in a new window
How do I view my SIMnet Course as a Student? , Link will open in a new window
How do I view my Students' Activity in SIMnet? , Link will open in a new window
Additional SIMnet Guides and How-Tos , Link will open in a new window
Student Resources
SIMnet Student Registration
Help for Students
Technical Assistance for Students
Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:
McGraw Hill Customer Experience Group (CXG)
Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.
Option 5: Visit the SIMnet Instant Help site.
Hours of Operation:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST
Technical Support Best Practices:
- Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
- Contact technical support via one of the methods above. Make sure to include: 1. Course name and/or instructor name.
- Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.
- Interested in Self-Help? Visit SIMnet Instant Help
2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
3. Print Screen file.
4. Your contact information.
