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Request a Financial Aid Code for Your Classes
Learn how to provide a Financial Aid Access Code (FAAC) to students experiencing delays with their financial assistance.
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Request a Financial Aid Code for Your Classes
Contents
- Select your class from the class folder.
- Roll over Class Administration, then click Financial Aid Code. Should you not see this option, please contact your Support at 800-258-2374 or your ALEKS Implementation Manager.
- Click Request a Financial Aid Access Code. The code should arrive in your email inbox shortly. Note: This code is specific to the individual course and may be provided to any student who will enroll in this particular course. Repeat the process for other courses if needed.
Tech Support Representatives
Visit the ALEKS Customer Support contact page or contact us below:
Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST
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Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
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Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:
Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET
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P.O. Box 182605
Columbus, OH 43218
