My Account Details
Are you a student looking for help? Get Connect Support
Connect Instructor Support
Tools and Best Practices
Learn how to organize assignments, sync with a Learning Management System (LMS), access instructor resources, and more! Let us provide the Connect help you need.
What do you need help with?
New to Connect?
Watch These Videos to Get Started on the Right Track.
Additional Videos
Syncing Your Course with Your Learning Management System (LMS): Select your LMS and watch the how-to video.
Syncing Your Course with Your Learning Management System (LMS): Select your LMS and watch the how-to video.
Looking for More Connect Support?
Below are videos and guides for the most common Connect instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.
Course Setup
From setting up basic policies to syncing with a Learning Management System, we’ve got you covered. View All Topics
UPDATED
Reusing Your Connect Course For a New Term , Link will open in a new window
Learn how to take an existing Connect course and reuse it for a new term.
UPDATED
How do I copy or share my Connect course section? , Link will open in a new window
Follow these easy steps to copy and share your sections with another instructor.
Sync Your Connect Section with Blackboard - Initial Pairing , Link will open in a new window
Learn how to sync Connect with Blackboard by following a few simple steps.
Assignments & Exams
Learn how to easily build and manage your assignments and exams. View All Topics
SmartBook - Instructor Overview , Link will open in a new window
Learn about SmartBook and how it tracks student progress and activity.
UPDATED
Set and Manage Due Dates for your Connect Course , Link will open in a new window
Learn how to manage assignment due dates within Connect.
Proctorio Settings Checklist , Link will open in a new window
Use this checklist to determine which options to use in your proctored assignments.
Grading & Reporting
Discover everything you need to know about grading and reporting, including how to identify and help at-risk students. View All Topics
UPDATED
SmartBook Reports in Connect , Link will open in a new window
Learn how to use SmartBook reports to understand your course data.
Helping At-Risk Students , Link will open in a new window
Discover key metrics to identify and help at-risk students.
UPDATED
Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis , Link will open in a new window
Learn the basics of assignment statistics, item analysis, and category analysis reports.
Student Engagement Tips
Learn how adaptive technology and helping students avoid procrastination can lead to increased student engagement. View All Topics
How SmartBook Has Revolutionalized Student Engagement , Link will open in a new window
Hear how your colleagues have used SmartBook to increase engagement in their classes.
Tips to Help Students Avoid the Procrastination Trap , Link will open in a new window
Procrastination is a common behavior, but there are steps instructors can take to encourage their students to start assignments early.
SmartBook User Guide , Link will open in a new window
Learn how to build and assign SmartBook adaptive reading assignments and use SmartBook reports.
eBook User Guide , Link will open in a new window
Learn how to assign the eBook, create a study guide, and download the Read Anywhere app.
Application-Based Activities User Guide , Link will open in a new window
Learn how to create and grade Application-Based Activities (ABA) within your Connect course.
Adaptive Learning Assignments (ALA) User Guide , Link will open in a new window
Learn how to build an ALA, use ALA reports, and create a review assignment within your Connect course.
UPDATED
Test Builder Guide , Link will open in a new window
Learn how to use Test Builder to build a customized exam.
GoReact User Guide , Link will open in a new window
In this user guide, you will learn best practices for utilizing Video Capture powered by GoReact in your Connect course.
Stay in the Know with McGraw Hill Connect Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill Connect.
Tech Support Representatives
Visit the Tech Online Support Center or contact us below:
Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
Get Started
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:
Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET
By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218
